Privacy Policy

1. Information We Collect

When you use formblends.com, complete an assessment, request information, or begin the process of connecting with healthcare or pharmacy services, we may collect the following categories of information:

Personal identifiers: name, email address, phone number, shipping address, date of birth.
Health information: medical history, current medications, symptoms, treatment goals, lab results, body measurements, and other information you provide during medical consultations.
Payment information: credit card or payment method details (processed securely by our payment processor; we do not store full card numbers).
Technical data: browser type, IP address, device identifiers, pages visited, and interaction data collected through cookies and similar technologies.
Communications: messages you send to our care team, support inquiries, and consultation records.

2. How We Use Your Information

We use your information for the following purposes:

To facilitate telehealth consultations between you and licensed healthcare providers.
To process prescriptions and coordinate medication fulfillment with our pharmacy partners.
To process payments and manage your account.
To communicate about your treatment, appointments, and account.
To respond to support requests and care team inquiries.
To improve our platform, services, and user experience.
To send marketing communications if you have opted in (you may opt out at any time).
To comply with legal obligations and regulatory requirements.

We never sell your personal information or health information to third parties.

3. How We Share Your Information

We share your information only with the following categories of recipients, and only as necessary to provide our services:

Healthcare providers: licensed physicians and pharmacists who provide your clinical care.
Pharmacy partners: FDA-registered 503B outsourcing facilities that prepare your prescribed medications.
Payment processors: for secure payment processing (PCI DSS compliant).
Shipping carriers: for medication delivery (name and address only).
Technology providers: hosting, analytics, and communication tools that help us operate the platform, subject to confidentiality agreements.
Legal and regulatory: when required by law, court order, or regulatory authority.

4. Redirects to Third-Party Clinical and Commerce Platforms

Some features on formblends.com may direct you to FormScripts.com to continue your assessment, consultation, purchase, or treatment process. Information you submit on formblends.com before redirection may be shared as needed to facilitate that process.

Once you continue on FormScripts.com, your use of that site and information submitted there will be governed by the policies and terms applicable to that site.

5. Health Information and HIPAA

FormBlends facilitates access to healthcare services provided by independent, licensed healthcare providers. The healthcare providers who deliver clinical services through our platform are subject to the Health Insurance Portability and Accountability Act (HIPAA) and maintain their own Notice of Privacy Practices governing how your protected health information (PHI) is used and disclosed for treatment, payment, and healthcare operations.

To the extent that FormBlends receives, maintains, or transmits PHI on behalf of healthcare providers, we operate as a business associate under HIPAA and are bound by applicable business associate agreement obligations, including:

Implementing reasonable and appropriate administrative, technical, and physical safeguards to protect PHI.
Reporting any breach of unsecured PHI promptly.
Ensuring that any subcontractors who access PHI agree to the same restrictions and conditions.
Making PHI available to individuals who request access to their records, as required by HIPAA.

Your rights regarding health information: You have the right to request access to your health records, request amendments to your records, receive an accounting of disclosures, request restrictions on certain uses and disclosures, and file a complaint with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated. To exercise any of these rights, contact us at support@formblends.com.

6. Payment Processing

All payments are processed securely through our payment processor. We do not store your full credit card information on our servers. Payment data is encrypted and handled in compliance with PCI DSS standards.

7. Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember your preferences, analyze site traffic, and improve our services. You can control cookie settings through your browser. Disabling cookies may affect certain platform functionality. We use analytics tools to understand how users interact with our platform. These tools may collect information about your browsing behavior. We do not use health information for advertising targeting.

8. Data Security

We implement industry-standard security measures including SSL/TLS encryption for all data in transit, encryption of sensitive data at rest, secure server infrastructure, access controls limiting data access to authorized personnel, and regular security assessments. While no method of electronic transmission or storage is completely secure, we take reasonable steps to protect your personal and health information.

9. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Health information and medical records are retained in accordance with applicable state and federal medical record retention requirements. We retain certain information as required by law or for legitimate business purposes, including dispute resolution and legal compliance.

10. Your Rights

You have the right to access, correct, or request deletion of your personal information. You can unsubscribe from marketing emails using the link in any email. To exercise any of your data rights, contact us at support@formblends.com. We will respond to verified requests within 30 days.

11. California Residents (CCPA/CPRA)

If you are a California resident, you have the right to know what personal information we collect, request deletion of your data, opt out of the sale or sharing of personal information, and not be discriminated against for exercising these rights. We do not sell personal information. To exercise your rights, email support@formblends.com or call us.

12. Other State Privacy Rights

Residents of Washington, Nevada, Connecticut, and other states with consumer health data privacy laws may have additional rights regarding the collection and use of health-related data. We process consumer health data in accordance with applicable state laws. To exercise state-specific privacy rights, contact us at support@formblends.com.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated revision date and, where appropriate, notified to you by email. Continued use of our platform after changes constitutes acceptance of the updated policy.

14. Contact

For questions about this Privacy Policy, your personal data, or to exercise any of your privacy rights, contact us at support@formblends.com or visit our contact page.